The Design, Development, and Validation of a Knowledge-Based Organizational Learning Support System
研究开发了一个基于知识的组织学习支持系统工具包，通过自动检测成员对环境解释的冲突与共识，并启发式排序呈现冲突，以促进组织学习。
:It is generally agreed that organizational learning involves the processes of developing and exchanging organizational members’ underlying opinions, assumptions, and interpretations of the environment. This exploratory research applies innovative information technology (IT) to support and facilitate organizational learning. The organizational learning process is defined, and inhibitors to the process are identified and translated into system requirements for the design and development of the Organizational Learning Support System (OLSS) toolkit. The OLSS toolkit uses a knowledge-based system to elicit initial interpretations of the environment from organizational members and automatically detects where organizational members’ interpretations conflict and where they are in consensus. It uses a heuristic approach to order the presentation of the conflicts to the organizational members. A validation in the form of a pilot study is included.