A Model for Evaluating Information Center Success
研究提出了一个基于用户满意度来评估信息中心成功的模型，包含服务质量、用户开发应用质量和用户自给能力三个维度，并通过实证验证了其有效性。
:With the growing amount of resources consumed by end-user computing (EUC), its support organization, the information center (IC), is under increasing pressure to justify its existence. This study proposes an instrument and a model for evaluating IC success, based on the user satisfaction construct. Three dimensions of satisfaction are identified: Quality of IC Services, Quality of User-developed Applications (UDA), and User Self-sufficiency. Five hypotheses concerning the relationship among these dimensions and IC success are proposed. The instrument and the model are empirically tested. There is strong evidence of the validity of the instrument. Results indicate that the three dimensions are good predictors ofIC success. All of the hypotheses were supported to varying degrees.