STRATEGIC BENCHMARKING OF SERVICE AND LOGISTIC SUPPORT OPERATIONS
基于对90多个服务与后勤保障组织的评估，该研究提供了四大类别的详细基准、关键参数及目标阈值，帮助分析现有运营并设定新绩效目标。
Increasing attention is being given to benchmarking and evaluation of service and logistics support operations in order to improve productivity and efficiency, and to switch to operating as a strategic line of business/full profit center. This in-depth study, based on comprehensive assessment of more than 90 services and logistics support organizations, provides detailed benchmarks in four major categories, identifies major parameters, and provides targets and threshold cutoffs. The data presented have been found to be extremely useful in both analyzing existing services and logistics support operations and establishing new performance targets.