How do leaders use emotional labor?
探讨领导者如何通过情绪劳动调节自身情绪并影响下属的情绪、工作态度和绩效，并指出未来研究应关注情绪劳动与领导风格、压力、真实性和有效性的关系。
Summary Leaders use emotional labor to regulate their own emotions and to manage the moods, job attitudes, and performance of their followers. Researchers need to examine how emotional labor is related to (i) leadership styles, (ii) leader and subordinate stress and well‐being, (iii) leader authenticity and character, and (iv) leader effectiveness. Copyright © 2012 John Wiley & Sons, Ltd.