Student Expectations of Higher Education Institution Services in the Light of Service Differentiation
研究了斯洛文尼亚学生对大学服务的期望，发现其与师生关系、声誉、环境、就业机会、学术卓越和员工能力六个因素相关，并揭示了专业与学术项目学生的期望差异。
New challenges witnessed also in Slovenian higher education require a different approach towards understanding students and their expectations, as higher education becomes increasingly market-oriented. Since research on assessing student expectations is still rare, we have decided to establish the expectations of students regarding their studies at the University of Primorska. With the help of factor analysis, we have determined that these expectations are related to the following six factors: relationship between teaching staff and students, faculty’s reputation, faculty’s environment, employment chances, academic excellence, and staff competence and expertise. Cluster analysis has revealed a difference between the expectations of students of professional study programmes and students of academic study programmes.