有求必应(但并非总是如此):考察管理者咨询与员工建言之间的关系

ASK AND YOU SHALL HEAR (BUT NOT ALWAYS): EXAMINING THE RELATIONSHIP BETWEEN MANAGER CONSULTATION AND EMPLOYEE VOICE

PERSONNEL PSYCHOLOGY · 2012
被引 306
人大 AABS 4*

中文导读

研究管理者主动征求并倾听员工建议(咨询行为)如何通过提升员工的工作影响力感知,进而促进其向上级建言,并分析了这一过程的调节因素。

Abstract

The literature on employees’ voice is characterized by 2 influential perspectives on its antecedents—1 that focuses on the importance of managerial behaviors and the other that emphasizes the role of employees’ internal motivational states. In this study, we integrate these perspectives and examine the proposition that (a key managerial behavior) consultation—that is, the extent to which the manager is seen to solicit and listen to suggestions on work issues from the employees, enhances employees’ upward voice by increasing their perceived influence at work (an important motivational state). Using multisource survey data from 640 nurses and their managers, we found that managers’ consultation was positively related to employees’ upward voice, with employees’ perceived influence acting as the mediator. We further delineate key moderators of this mediated relationship and discuss implications for theory and practice.

员工建言管理者行为组织心理学工作动机