The Relationship between TQM and Service Quality in the Libyan Judiciary System
采用定量方法，调查了利比亚司法系统中全面质量管理（TQM）与服务质量之间的关系，数据来自360名受访者，使用结构方程模型进行分析。
Total Quality Management (TQM) that focuses on better quality services and products, continues improvement, and imp rovement in performance standards is one of the concepts that has been adopted in organizations world wide. Nevertheless, there has been lack of studies that look at the relationship between TQM, and service quality in the Libyan context. Hence, this study examines the relationship between Total Quality Management (TQM) and Service Quality (SQ).A quantitative approach was used in this study to gather the data Moreover, the primary data of some existing variables were assumed to be affecting the service quality in the judiciary as follows: top management leadership, customer focus, continuous improvement, emp loyee involvement, and education and training. The data was collected fro m 360 respondents using a structured questionnaire. The questionnaire consisted of three sections. The target questions focused on TQM and SQ. The demographic variables asked are gender, age, education, job position, length of service and name of respondent institution. The data were analyses using the SPSS version 20 software program and analy zed using AMOS version 20. Several statistical validity tests and analysis were conducted, such as reliab ility and co mposite reliability tests, validity tests using confirmatory factor analysis (CFA) for construct validity, discriminant validity for mu lticollinearity treatment, descriptive analysis, correlation and structural equation modeling analysis using AMOS 20.0.