Emotional Intelligence and Organisational Citizenship Behaviour of Manufacturing Sector Employees: An Analysis
分析了马来西亚制造业中层管理人员的情绪智力与组织公民行为水平，发现部分行业员工这两项指标较低，对管理者提升团队协作有参考价值。
As with diversity, collaboration, co-operation and teamwork havebecome increasingly important issues for management to handle.The purpose of this study is to analyse the level of Emotional Intelligenceand Organisational Citizenship Behaviour among middlemanagement employees in the Malaysian manufacturing sector.A total of 536 employees from different organisations and industriestook part in this survey. Based on the descriptive analysis,employees in some industries tended to have a lower level ofemotional intelligence and organisational citizenship behaviour.