Quality of Working Life and the Police
回顾了工作生活质量概念的发展及其在警察服务中的应用，介绍了一种新的测量工具WRQoL量表，该量表信度良好，可用于评估警察工作生活质量，为针对性干预提供基础。
This article reviews the development of the concept of quality of working life (QoWL) and its application to the police service setting. The assessment of QoWL and is discussed and a new measure of QoWL are p resented. The WRQo L survey(1) com prises of 23 items measured on a five point Likert scale (1-Strongly Disagree, 5-Strongly Agree). The reliability of the WRQo L scale as measured by Cronbach's Alpha has been shown to be 0.94. The opportunity to obtain valid assessment of QoWL in the police service provides a basis for informed and targeted interventions which can be associated with enhancement of quality of working life of staff, improved performance and reduction of costs. The Work-Related Quality of Life scale is an established assessment measure which shows promise as a valid measure for use in the promotion of quality of working life among police service staff. Published evaluations of the Work-Related Quality of Life scale(1) indicate that this measure provides a reliab le and valid assessment of the key factors affecting the work experience of respondents, and may serve as a basis for surveys of staff in the police service setting. Police service officers and staff can be asked to undertake tasks which most other people would find exceptional. Police officers may be asked to work in settings and conditions, or at a level of personal discomfort or risk which are relatively unusual. Whilst many of these additional or exceptional demands are expected, there are stresses and strains which are not anticipated by those committ ing to police work, and there are repercussions for life outside work which can lead to substantial costs both personally and socially. Whilst stress in the police setting has been much studied, and is seen as an issue to be addressed and managed, endeavours to prevent or counter undue levels of strain and associated consequences often seem less effective than promised(2). Attempts to understand and tackle stress and strain in the police context might be compro mised from the start if the broader work context is not taken into account. The concept of quality of working life has been developed to provide a way of understanding the interactions between core facets of the working environ ment so that cause and effect can be distinguished, and interventions appropriately targeted. This article will b riefly d iscuss the attempts to address stress in the po lice setting before rev iewing the development and expansion of the conceptualisation of stress within the broader notion of quality of working life (QoW L). Defin it ions and attempts to measure QoW L will then be