服务接触人员着装得体性对顾客服务质量和购买意愿期望的影响

The effects of appropriateness of service contact personnel dress on customer expectations of service quality and purchase intention

• Chris Y. Shao
• Julie Baker · 得克萨斯大学阿灵顿分校 通讯
• Judy A. Wagner · 东卡罗来纳大学