The Multiunit Enterprise
研究了零售连锁、银行、酒店、餐馆等多单元企业的组织结构设计，发现角色与职责分配方式显著影响企业效能。
Retail chains, banks, hotels, restaurants - these are all multiunit enterprises. The first comprehensive study of this ubiquitous structure finds that how they design their organizations and assign roles and responsibilities has a big impact on their effectiveness.