Technology and Flexibility: Enablers of Collaboration and Time‐Based Logistics Quality
研究了零售企业物流运营层面的协作，发现技术创新性、技术互补性和灵活性与协作水平和物流服务质量正相关。
Collaboration has been cited as one of the most important elements in leveraging supply chains to achieve competitive advantage. Literature in the field of collaboration tends to focus on strategic level initiatives; this research examines the benefits of implementing collaborative approaches at the logistics operations level. We find that leading strategic indicators, including technological innovativeness, technological complementarity, and flexibility are positively related to higher levels of collaboration and logistics service quality at the operational level in retail firms.