Dynamics of Performing and Remembering Organizational Routines
研究行动与记忆在组织惯例中的动态互动，通过基于主体的模型模拟新惯例形成及人员流失和环境变化对惯例的影响，发现交互记忆提升问题解决效率和适应性，而陈述性记忆在稳定情境下有效但阻碍新问题应对。
abstract This study addresses the dynamic interplay between action and memory in organizational routines. We consider three distinct forms of memory – procedural, declarative, and transactive – and examine their roles in the formation, efficiency, and adaptability of organizational routines. We introduce an agent‐based model simulating organizational routines as repeated patterns of sequential tasks accomplished by networks of individuals. We model the formation of new routines, and changes in established organizational routines resulting from loss of personnel (due to downsizing) and changes in environmental demands. We find that transactive memory enhances problem‐solving efficiency and facilitates adaptation to novel problems. Declarative memory built from past experience facilitates efficient routines in stable contexts, but obstructs efficiency gains when the organization encounters novel problems.