Relationship Quality and Performance Outcomes: Achieving a Sustainable Competitive Advantage
研究了关系质量对供应链运营绩效和战略绩效满意度的影响，同时考虑了买卖双方视角以及合作型与保持距离型两种关系类型。
As firms strive to develop a sustainable competitive advantage, the relationships formed among supply chain parties become a critical consideration. Firms seek to establish relationships that can provide the desired level of performance and competitiveness. Relationship quality provides a global measure of buyer–supplier relationships and can be used to assess the types of relationships a firm has within its supply chain. This research examines the impact of relationship quality on supply chain operational performance and satisfaction with strategic performance while considering both buyer and supplier perspectives and collaborative and arm’s length types of relationships.