对立性产品名称、组织身份与产品吸引力

Oppositional Product Names, Organizational Identities, and Product Appeal

ORGANIZATION SCIENCE · 2015
被引 105
人大 AFT50UTD24ABS 4*

中文导读

研究对立性市场中产品名称如何通过意识形态叙事影响消费者吸引力,以美国精酿啤酒行业1996-2012年数据验证,发现名称与市场集体身份一致时吸引力更高,但受产品类型预期和组织身份强度调节。

Abstract

At their core, markets are exchange structures between producers and consumers, and products are a key element that connects them together. Many new markets emerge in direct ideological opposition to incumbent industries. Yet, the ways in which ideology affects products in oppositional markets are not well understood. We propose that when audiences cannot easily differentiate between products based on physical attributes, they rely on ideological discourse about the production process. We argue that product names, by embodying linguistically the narrative of this discourse, shape the appeal of oppositional products to customers. When products have names that are congruent with the collective identity of an oppositional market, they have higher appeal. This beneficial effect is attenuated (1) when audience expectations about what type of product should have an oppositional name are violated and (2) when a firm develops a strong organizational identity and audiences rely on this identity to make inference about the firm’s production process. We find support for this theorizing in the longitudinal analyses of product appeal in the U.S. craft beer industry, 1996–2012.

市场营销组织行为消费者行为产业经济学