The SERVICE Framework: A Public‐service‐dominant Approach to Sustainable Public Services
指出新公共管理导致公共组织内部高效但外部无效，提出基于公共服务主导逻辑的SERVICE框架，强调关注外部价值创造而非仅内部效率。
In this paper we argue that the new public management has been a flawed paradigm for public services delivery that has produced very internally efficient but externally ineffective public service organizations. Subsequently we develop the SERVICE framework for sustainable public services and public service organizations. This framework is rooted within the public‐service‐dominant business logic and emphasizes the need for a focus on external value creation rather than internal efficiency alone.