Collaborative Knowing: The Adaptive Nature of Cross‐Boundary Spanning
通过实地研究工程师在维护精密晶圆制造设备中的故障排查任务，揭示了专家如何利用边界对象进行跨边界协作，并提出了三种组织实践：识别问题边界、协调集体责任、发展系统性理解。
abstract This article elaborates how experts employ boundary objects to perform collaborative work in situ across boundaries. Our study takes a practice lens to examine the adaptive nature of cross‐boundary spanning. We conduct a field study and analyse engineers' troubleshooting tasks in maintaining sophisticated wafer‐fabrication machines. Our findings report three organizing practices: identifying problem boundaries, orchestrating collective responsibilities, and developing a systemic understanding. This mode of organizing explains how experts draw lessons from boundary objects to facilitate adaptive learning and collaboration for solving complicated problems in interactive systems. Our analysis contributes to theories of cross‐boundary spanning, adaptive learning, and problem‐solving, and suggests practical lessons in managing cross‐boundary work.