RACIAL DIVERSITY, BUSINESS STRATEGY, AND FIRM PERFORMANCE: A RESOURCE-BASED VIEW.
基于资源基础观，考察银行业中种族多样性、商业战略与企业绩效的关系，发现种族多样性与商业战略的交互作用能提升生产率、股本回报率和市场绩效，表明多样性在适当情境下可带来竞争优势。
Although ‘valuing diversity’ has become a watchword, field research on the impact of a culturally diverse workforce on organizational performance has not been forthcoming. Invoking a resource-based framework, in this study the author examined the relationships among cultural (racial) diversity, business strategy, and firm performance in the banking industry. Racial diversity interacted with business strategy in determining firm performance measured in three different ways, as productivity, return on equity, and market performance. The results demonstrate that cultural diversity does in fact add value and, within the proper context, contributes to firm competitive advantage.