Current concerns: a thematic analysis of recent hospitality industry issues
回顾1996年三本北美酒店期刊的文献，归纳出人员与组织、服务质量与顾客、战略与运营、餐饮服务、教育、生态旅游与法律问题等主题，适合酒店业研究者快速把握当年研究热点。
Reviews articles published during 1996 in the Hospitality Research Journal , Cornell Hotel and Restaurant Administration Quarterly and Florida International University Review . Identifies recent contributions to the literature in these North American‐based journals with reference to: people and organizations; service quality and customers; strategy and operations; food service; education; and eco‐tourism and legal issues.