Propaganda, Persuasion and Symmetry: Local and Central Government Perspectives on Communicating with the Citizen
回顾主要公共关系模型，结合中央与地方政府与公众的沟通实践，分析中央政府的公民宪章及其构建的现实感知，并从地方政府视角审视这些感知，质疑中央统一通信模式的适用性。
The paper gives a brief resumé of the major public relations models and relates these to central and local government communication with the public. It gives central government's perspective on the Citizen's Charter and shows how this translates into a construct of reality based on four perceptions. Next, these four perceptions are subjected to scrutiny from the local government perspective, drawing on the results of a research project undertaken during 1995 on the publication of performance indicators (PIs). The paper concludes by questioning central government's wisdom in trying to prescribe a communications model which does not fit local circumstances.