THE RELATIONSHIP OF INTERNAL AND EXTERNAL COMMITMENT FOCI TO OBJECTIVE JOB PERFORMANCE MEASURES.
区分了员工对组织、主管的内部承诺和对顾客的外部承诺，发现内部承诺与组织奖励的绩效相关，外部承诺则影响顾客相关的绩效，解决了以往研究因概念混淆导致承诺与绩效关系不明确的问题。
Prior research reports of a weak commitment-performance relationship can be attributed to inconsistency in conceptualization and measurement of the constructs. In this study, we differentially relate attitudinal commitment to internal (organization and supervisor) and external (customer) foci to objective measures of job performance. Results suggest that both internal foci are related to organizationally rewarded job performance and that the external focus influences job performance relevant to and rewarded by customers. Implications of these findings are discussed.