Linking improved knowledge management to operational and organizational performance
实证研究知识管理过程对运营和组织绩效的影响，发现运营人员对知识的共同解释能促进知识传播与应用，进而提升绩效，且管理者的绩效评估与财务数据高度相关。
Abstract This research empirically examines the importance of knowledge management processes to operational and overall organizational performance (OPERF). Specifically, results indicate that a shared interpretation of knowledge among operational personnel mediates how knowledge is disseminated and used to design and implement a unified operational response to that knowledge. Further, results collected in a logistics operations (LO) context support a strong positive relationship between this knowledge management process and operational and organizational performance. Importantly, psychometric measures for organizational performance collected from managerial respondents were strongly correlated with secondary financial data for participating firms obtained from Compustat, thus supporting a link about operational performance and hard organizational performance data.