因果归因维度在信任修复中的作用

The Role Of Causal Attribution Dimensions In Trust Repair

Academy of Management Review · 2009
被引 571
人大 A+FT50UTD24ABS 4*

中文导读

基于韦纳的因果归因理论,探讨信任关系中负面结果的因果归因(因果源、可控性、稳定性)如何影响信任修复,并讨论信任方情绪的作用。

Abstract

We examine the repair of one party's trust in another via repairing trustworthiness (Mayer, Davis, & Schoorman, 1995). Based on Weiner's (1986) causal attribution theory, we posit that causal attributions (i.e., locus of causality, controllability, and stability) for the cause of a negative outcome in a trusting relationship explain when trustworthiness is in need of repair and how trustworthiness may be repaired by the trustee's efforts. We also discuss the role of specific emotional reactions of the trustor in this process.

因果归因维度信任修复可信度修复情绪反应