让休息算数:恢复活动、情绪体验与积极情感展示的片段式考察

Making the Break Count: An Episodic Examination of Recovery Activities, Emotional Experiences, and Positive Affective Displays

ACADEMY OF MANAGEMENT JOURNAL · 2008
被引 397
人大 A+FT50UTD24ABS 4*

中文导读

基于64名啦啦队教练的经验取样数据,研究工作日休息活动如何影响情绪体验和积极情感展示,发现休息活动对积极情感展示的影响超出情绪体验本身,对服务行业员工有实践启示。

Abstract

Drawing on the emotional labor and work recovery literatures, we examined the relationship between workday break activities and emotional experiences and the role these variables play in the performance of positive affective displays in service interactions. In results based on data collected from 64 cheerleading instructors via experience sampling, break activities are related to emotional experiences and positive affective displays. Moreover, supporting regulatory resource theory, break activities' impact on positive affective displays goes beyond the effects of emotional experiences. Our findings suggest employees' use of workday breaks can have practical implications for how they feel and perform at work.

情绪劳动工作恢复服务互动经验取样法积极情感展示