Toward a Core Typology of Service Organizations
基于客户与服务组织之间的个人互动，提出一个服务组织的核心类型学，用七个维度描述三种服务组织类型，旨在更精确地分类组织。
Typologies of organizations have generally failed to address the special character of service organizations. In this article we develop a core typology for service organizations based on the personal Interface between the client-customer and the service organization. Three types of service organizations are described utilizing seven dimensions of the interaction between a focal organization and its customer-clients. The typology developed and discussed is an attempt at providing more precision in the classification of organizations.