Increasing Interpersonal and Informational Justice When Communicating Negative News: The Role of the Manager’s Empathic Concern and Moral Development
两项研究探讨了管理者的共情特质如何帮助他们在传达裁员或负面反馈时更公平，发现共情关怀能提升沟通中的人际和信息公正，且对道德发展水平高的人效果更明显。
The authors report two studies exploring the role of a manager’s empathy in delivering negative news more fairly. In Study 1, 132 practicing managers completed a scenario task in which a layoff was to be communicated. Trait empathic concern predicted interpersonal and informational justice of written messages. In Study 2, 81 students provided face-to-face feedback to a confederate, which was videotaped. An empathic induction resulted in higher levels of interpersonal and informational justice relative to a control group. Furthermore, the empathic induction had a greater effect on interpersonal and informational justice for communicators who were high (versus low) in moral development.