How to keep your best employees: Developing an effective retention policy
挑战了“不满导致离职、金钱让人留下”的传统观念，指出员工常因与工作无关的突发事件或社区归属感而离职或留任，并提出了整合这些因素的综合留任计划建议。
Executive Overview The competition to retain key employees is intense. Top-level executives and HR departments spend large amounts of time, effort, and money trying to figure out how to keep their people from leaving. This article describes some new research and its implications for managing turnover and retention. These ideas challenge the conventional wisdom that dissatisfied people leave and money makes them stay. People often leave for reasons unrelated to their jobs. In many cases, unexpected events or shocks are the cause. Employees also often stay because of attachments and their sense of fit, both on the job and in their community. We discuss these ideas and make recommendations for integrating them into a comprehensive retention plan.