Toward a theory of competencies for the management of product complexity: Six case studies
研究了六家财富500强企业的业务单元，识别出管理产品组合复杂性的三项关键能力：产品/技术组合战略、组织与治理、产品设计与决策支持系统，并基于社会技术系统理论进行解释。
Abstract Business units in six Fortune 500 companies were studied to develop better understanding regarding drivers of product portfolio complexity and the means to manage them. Our research focuses on identifying important competencies for managing product portfolio complexity and on the development of appropriate theoretical explanations. We found three important competencies: product/technology portfolio strategy, organization and governance regarding complexity decisions, and product design and decision support systems. We explicate these competencies using a socio‐technical systems theoretical perspective. Our findings provide the basis for a model describing the impact of complexity and complexity management on business unit profitability.