Identifying, Enabling and Managing Dynamic Capabilities in the Public Sector*
研究了一个公共部门组织如何通过识别内部动态能力(实验性学习),在资源减少下实现持续绩效改进,包括识别、启用和管理三个阶段。
abstract In this paper, we examine how a public sector organization developed a new strategic approach based on the identification and use of an internal dynamic capability (learning through experimenting). In response to the need for continual performance improvement in spite of reduced financial resources, this organization engaged in three overlapping phases as they shifted to this strategic approach. First, managers identified appropriate latent dynamic capabilities. Next, they used their leadership skills and built on established levels of trust to enable the use of these dynamic capabilities. Finally, they managed the tension between unrestricted development of local initiatives and organizational needs for guidance and control.