Total Quality Management in a Small, High-Technology Company
讨论了小型高科技公司采用全面质量管理的特殊需求，指出传统方法过于繁琐官僚，并提出了适合这类公司的具体采纳建议。
The adoption of Total Quality Management has produced many success stories, but discussions of how to adopt TQM often overlook the special needs of small, hightechnology companies. This oversight has led many managers of these companies to conclude that TQM is too cumbersome, bureaucratic, expensive, and complex for them to use. TQM is essential to the long-term viability of small companies but must be adopted in a manner consistent with their special needs. This article discusses these needs and presents specific suggestions about how to successfully adopt TQM in small, high-technology companies.