Replication of Measures in Information Systems Research: The Case of IS SERVQUAL*
回应Van Dyke等人对IS SERVQUAL测度的复制尝试，指出其问题，并警示信息系统领域应警惕未真正建立复制性时产生的“复制幻觉”。
The Information Systems (IS) discipline should recognize potential pitfalls in replication of research studies. This response to a note appearing in this issue by Van Dyke, Prybutok, and Kappelman (1999) aims to serve two purposes. First, this note will address the problems we have with the Van Dyke et al. (1999) attempted replication of our own previous work. Second, we hope it serves to establish more generally an awareness in the IS field for the potential to create and accept the “illusion of replicability” when this has not really been established.