When and How Trustworthiness Matters: Knowledge Transfer and the Moderating Effect of Causal Ambiguity
研究了接收方对来源可信度的感知如何影响组织实践转移的有效性，并发现因果模糊性是一个重要的调节变量，它决定了这种影响何时以及如何发挥作用。
The recognition that better use of existing internal knowledge could enhance survival chances of organizations has spawned substantial interest in the transferability of routinized, experiential learning to additional settings within the organization. Previous research has established that trustworthiness of the source enhances such knowledge transfer. More recent work, however, suggests that this may not always be the case. Yet, little systematic attention has been paid to moderating conditions. The major purpose of this paper is to identify a moderator, causal ambiguity, which delineates the conditions as to when and how a recipient's perception of the trustworthiness of a source affects the effectiveness of the transfer of organizational practices.