MANAGERIAL DECISION MAKING ABOUT EMPLOYEE DISCIPLINE: A POLICY‐CAPTURING APPROACH
研究通过政策捕捉法，考察人事经理和直线经理在纪律处分决策中受管理挑衅、个人问题、任期及制度、层级、经济背景等因素的影响，发现制度背景对人事经理影响最大，层级背景对直线经理影响最大。
This study examined how personnel managers ( n = 19) and line managers ( n = 28) make disciplinary decisions. Using a policy‐capturing approach, subjects were asked to respond to disciplinary incidents that varied in terms of three factors likely to affect managerial attributions about the cause of the disciplinary problem (managerial provocation, personal problems, or tenure). The incidents also varied in terms of factors made relevant by the economic, institutional/legal, and hierarchical contexts. Of the six variables manipulated, the factor relating to the institutional/legal context had the largest impact on the decisions made by the personnel managers, and the factor relating to the hierarchical context had the largest impact on the decisions made by the line managers. While provocation was relatively important for both line and personnel managers, personal problems, tenure, and the economic implications of the decision had more modest impacts on managerial decisions. The results also suggest that there is substantial variation across managers in terms of the decision rules employed when responding to disciplinary cases.