Six Sigma: The role of goals in improvement teams
研究了六西格玛改进团队中目标与质量管理的矛盾，发现严格遵循六西格玛工具和方法时目标有效，否则挑战性目标适得其反。
Abstract The tenets of goal theory have been well established as a motivation mechanism in the management literature. However, some quality‐management advocates, such as W. Edwards Deming, often criticize the use of goals. This research investigates the tension between goals and quality management in the Six Sigma context. We find empirical support that goals can be effective in Six Sigma improvement teams when teams adhere to the Six Sigma tools and method. However, challenging goals are counterproductive when Six Sigma teams do not use the tools and methods rigorously. This research reconciles the differences between quality management and goal theory by showing that the Six Sigma tools and method interact with goals.