Assessing the effects of operational processes and information systems on inventory performance
构建结构方程模型，评估企业信息系统与四种运营流程（尤其是准时制）对库存绩效的影响，发现运营流程比信息系统更能改善库存周转等指标。
Abstract Over the past decade, manufacturing firms have implemented enterprise‐wide information systems in order to improve their performance. In many cases, the achieved results have been much less than anticipated. Previous research suggests that in order to realize maximum performance improvements it is necessary to access timely and informative customer demand data. While enterprise‐wide information systems may contribute to the realization of this objective, operational processes, such as inventory management and mass customization may also be effective in improving the firm’s inventory performance. This paper develops a structural equation model that evaluates the impact of enterprise‐wide information systems, along with four operational processes, on inventory performance. The results indicate that the use of operational processes, especially just‐in‐time (JIT), rather than the use of enterprise‐wide information systems, leads to improved performance as measured by inventory speculation, lead times, and turnover ratios.