Comparing Line and HR Executives' Perceptions of HR Effectiveness: Services, Roles, and Contributions
基于14家公司44位HR高管和59位直线高管的调查，发现HR高管对HR职能有效性的评价始终高于直线高管，且差异在更重要的战略方面最大。
Abstract This study compares HR and line executives' evaluations of the effectiveness of the HR function in terms of its service delivery, roles, and contributions to the firm. Survey responses from 44 HR and 59 line executives from 14 companies indicated that (a) HR executives consistently rated the functions' effectiveness higher than did line executives, and (b) the greatest differences were observed on the more important and/or strategic aspects of HR. Implications for improving HR effectiveness are discussed. © 2001 John Wiley & Sons, Inc.