Organizational Dispute Resolution Systems: a Complementarities Model
通过定义组织争议解决系统中各组成部分如何互动产生协同效应，提出关于互补性如何影响个人结果的命题，对争议解决和互补性研究与实践有启示。
I contribute to complementarities theory by defining synergies in an organizational dispute resolution system with respect to how components interact. Disputants must be able to use any component for any conflict, and multiple ones to address the same conflict. Drawing on insights from both organizational behavior and industrial relations theories, I present propositions about how complementarities affect individual outcomes, and I conclude with implications for dispute resolution and other complementarities research and practice.