Human resource management practices to improve quality: A case example of human resource management intervention in government
对比了政府管理中质量导向与经典官僚方法的差异，以McClellan空军基地的Pacer Share项目为例，展示了运用质量工具改革美国公务员制度和人力资源管理的实践，并提出了支持组织整体质量绩效的人力资源管理举措。
Abstract This article describes the quality approach to management in government and contrasts it with the classic, often more bureaucratic, approach. It places particular focus on Project Pacer Share, a government total quality management effort underway at McClellan Air Force Base where, using quality tools and techniques, major reforms in the United States Civil Service System and human resource management are being tested. Specific human resource management initiatives that need to be undertaken to support organizationwide quality performance are presented.