Error Reporting in Organizations
构建了一个个体错误报告的理论框架，涵盖错误检测、情境评估和行为选择三个阶段，基于人类错误、学习、自由裁量行为和高可靠性组织的研究，对组织管理和未来研究有参考价值。
We develop a framework of individual error reporting that draws from research on human error, learning, discretionary behaviors, and high-reliability organizations. The framework describes three phases that underlie error reporting: error detection, situation assessment, and choice of behavioral response. We discuss theoretical implications of the framework and directions for future research.