Changing mental models: HR's most important task
指出，组织未能将已知的最佳实践付诸实施，主要障碍在于高层领导的心智模式，并探讨了这些模式的形成、内容及改进方法。
Abstract In the “managerial knowledge” marketplace, there is little evidence of much diffusion of ideas, innovative business models, or management practices. In organizations not implementing what they know they should be doing based on experience and insight, and in companies not acting on the basis of the best available evidence, one main factor explains the difficulties—the mental models or mind‐sets of senior leaders. How they are formed, what they are about, and a multitude of examples that show how those mind‐sets can be improved are presented here. © 2005 Wiley Periodicals, Inc.