High‐level employee involvement at Delta Air Lines
基于实地调研和访谈，描述了达美航空高水平员工参与计划的开发、结构、运作和商业目标，总结了其商业收益、成本及12条经验教训。
Abstract As described in this unique case study, Delta Air Lines operates one of the most advanced, high‐level employee involvement programs in the nation. Based on in‐depth field study and personal interviews, the development, structure, operation, and business goals of the program are described. The study then summarizes the business benefits and costs of this type of high‐level employee involvement program and concludes with 12 “lessons learned.” © 2003 Wiley Periodicals, Inc.