Management Tools and Techniques: A Survey
调查了战略规划、标杆管理等管理工具在七年间的使用情况、用户满意度及其与公司绩效的关系，识别出持续使用的工具和短暂流行。
Management tools such as strategic planning, benchmarking, pay-for-performance, outsourcing, customer segmentation, reengineering, balanced scorecard, and total quality management garner considerable attention in the popular management literature. Companies throughout the world spend millions of dollars each year implementing a dozen or so of these tools. This survey examines the usage of these tools over a seven-year period, assesses user satisfaction with the tools, and attempts to correlate tool usage with company performance. It identifies tools that have been consistently used over time as well as those that seem to have been passing fads.