Professional Service Organizations and Focus
为专业服务领域的运营管理者提供了一个聚焦决策框架，并利用医疗行业的统计数据、案例研究和问卷调查加以验证，帮助管理者理解并应用聚焦概念。
This paper suggests a framework for operations managers to use in making focus decisions in professional services. This framework is supported empirically from data from the health care industry using three types of data: (1) industry statistics, (2) case studies, and (3) questionnaire surveys. Our objective has been to: (1) gain a better understanding of the concept of focus as it applies to the health care sector, (2) develop a framework to assist service operations managers with focus decisions, and (3) develop a base from which to generalize about micro-focusing decisions in professional services.