Trust in Management and Performance: Who Minds the Shop While the Employees Watch the Boss?
研究了员工对工厂经理和高管团队的信任如何影响其角色内绩效和组织公民行为，发现信任有助于员工专注于价值创造活动，进而促进组织公民行为。
This study investigated the relationships of the in-role performance and organizational citizenship behavior (OCB) of the employees in an organization with their trust in their plant managers and top management team. The study indicated that trust in these two managerial referents related to employees' ability to focus attention on value-producing activities and that this focus related to OCB.