Behavioral Competencies, Goal Setting, and OD Practitioner Effectiveness
研究基于行为胜任力模型，调查美国和新西兰的组织发展咨询中顾问与客户对顾问行为及目标设定的感知，发现双方感知差异，强调需关注客户期望。
A behavioral competency model was applied to organization development (OD) interventions conducted in the United States and New Zealand. Consultants and their clients were surveyed to assess perceived frequencies of a range of consultant behaviors and goal-setting activities and their contribution to overall consultation effectiveness. Differences between consultant and client perceptions of consultant behaviors, along with regressions on consultant effectiveness, highlighted the need for researchers and OD practitioners to give more attention to client expectations and requirements. The utility of the behavioral competency approach is considered.