Technology and Interorganizational Activity as Predictors of Client Referrals.
研究了同一社区内41个人类服务机构的客户转介活动，发现机构服务技术能预测转介行为，而组织间活动的预测效果部分得到支持，服务导向是转介流入的强预测因素。
The client referral activity of 41 human service agencies operating within the same community was examined using recently collected data. Hypotheses were developed focusing on agency service technology and interagency activity as predictors of referrals from and to other organizations. The hypothesis for technology was supported; hypotheses for interagency activity received mixed support. Additional analysis revealed an agency's service orientation to be a strong predictor of referral inflows.