A tutorial on business process improvement
这篇教程为教育者、学生和实践者提供了一个指导框架，用于改进业务流程，并包含大量实例和参考文献。
Abstract Considering the strategic importance of business process improvement, it is imperative that educators, students, and practitioners be familiar with this topic. Thus, the intention of this tutorial is to provide a guiding framework for carrying out improvements of business processes. We present numerous illustrative examples, taken from our personal experiences and those of our students, as well as from the literature. An extensive reference list is provided, thus pointing the interested reader to sources of further detail on specific topics.