LOGISTICS CONTROL SYSTEMS IN THE 21ST CENTURY
探讨21世纪物流系统的目标设定与绩效控制，重点介绍如何通过信息系统、绩效指标、差异分析和纠正措施来测量和控制物流绩效。
This series of articles has projected the future of logistics systems into the 21st century, especially the area of setting logistics objectives: What are the overall objectives of logistics systems going to be? How will they translate into the goals for an organization? How will they translate into the specific strategies? This article looks at one of the most crucial parts of that whole strategic logistics process--how to measure whether the organization is achieving its objectives through its strategies. Measurement and control of logistics performance entails four broad aspects: information systems to gather and report performance measures, what constitutes good performance measures, variance analysis, and corrective action. Each of these aspects is discussed in turn, with examples to clarify each.