System Development Project Effectiveness: Problem‐Solving Competence as a Moderator Variable*
研究了问题解决能力、工作关系质量和开发过程质量对系统开发项目有效性的贡献，发现问题解决能力具有复杂的调节效应，对IS管理者和用户提升管理技能有参考价值。
ABSTRACT In spite of end‐user programming, for the foreseeable future users and information systems (IS) specialists will build systems together. A better understanding of this partnership (which has a troubled history) will help IS managers and users improve their management skills. This study investigates the relative contributions to project effectiveness of problem‐solving competence, the quality of the working relationship, and the quality of the development process. Seventy‐five medium‐sized projects in 16 organizations were investigated using individual, one hour, structured interviews with the IS project leader and with the primary user. Results suggest that more complex models should be used to study system development. Moreover, problem‐solving competence demonstrated a complex effect on project effectiveness.