Information Technology Adoption in Small Business: Confirmation of a Proposed Framework
研究了小企业信息技术采纳的驱动因素和成功实施的关键因素，发现客户是主要驱动力，管理者需关注组织、内部资源、外部顾问、供应商和客户关系。
This paper investigates which drivers affect information technology () adoption and which factors relate to a successful implementation in small businesses, where the adoption rate is traditionally low and the failure rate is high. The findings from this study suggest that customers are the main driving force of adoption. When it comes to implementation, our results suggest that managers/owner–managers must engage with five factors: organization, internal resources, external consultants, supplier relations, and customer relations. These findings give further insight into adoption in small businesses and highlight the importance of customer relations in the adoption process.